FAQ
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Are you a factory or a trading company?
We are a brand operator for ronsu Industrial machinery
We are a manufacturer for label materials
Where is your company?
No. 667 Chaoyang Road, Jiangshan, Yinzhou District, Ningbo, Zhejiang Province
How long does it take to deliver the machine?
Normally, we ship standard products within 5 days. If it is a customized product, our delivery cycle is within 30 days.
What kind of payment do you accept?
We generally accept T/T and L/C payments
What is the warranty period of your machine?
Our warranty period for conventional machines is one year, while for special non-standard machines, we may offer a 2-3 year warranty. Please confirm the warranty period with our sales team in advance. During the warranty period, we offer free replacement parts.
Do you accept OEM customization?
Yes, we accept OEM customization, which includes customizing the appearance, color, configuration, and more. However, please note that the price for customized products may be slightly higher. Please contact our business team for more details.
What is the minimum order quantity of your machines?
1pcs or 1 set,Except for contracted regional partners
How do you ensure the quality of your machines?
We conduct load-bearing tests on the external frame, and test the circuit board and motor more than 10,000 times. The product experiment time is 3 months to 1 year. In most cases, before being exported, the machines have already been widely used domestically, with market feedback confirming their stability and durability.
How does your company provide after-sales service?
We offer remote assistance from our mechanical engineers to resolve minor issues that may arise during the use of our machines. This includes one-to-one guidance, with the option of sending text instructions or videos to help you solve the problem. If any parts need to be replaced during the warranty period, we will provide them free of charge.
In regions where we have agents, we will contact them directly to provide service.
How to ensure that the machine I ordered is suitable for me?
Before placing an order, our sales team engages in detailed and in-depth communication with you to determine your specific requirements. We then recommend a machine configuration tailored to your needs, ensuring that you purchase the most suitable machine for your business. For most thermal transfer machines, we can provide sample making service to confirm that it can produce the product you want.
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